HKT Premier aims to provide its customers with the latest in Connected IoT Home Solution bundle with outstanding IT support services within the home. As part of an expert team, the HKT atHome Solution Consultant will provide a first class Solution provision and IT support service to our customers. Applicants should be able to express technical matters clearly to experts and non-experts alike; and have a passion for IoT, and helping those who don’t.
To provide a comprehensive portfolio of Connected Home Solution to Premier customers.
To provide professional remote and on-site support for the solution.
To provide the highest level of personalized customer care and communications, consistent with developing a long-term customer relationship.
To work closely, as a team player, with colleagues to respond to customer feedback and recommend improvements to ensure a first-class and quality delivery.
IVE Diploma or above in an Electrical and/or IT related field (with qualifications and certifications such as Grade A Electrical Workers and/or Networking would be an advantage)
With minimum 2 years in an IT related Support / Help Desk environment
A customer orientated and analytical IT professional with hands-on approach to resolve problem
Good command of English and Cantonese
Self motivated and strong sense of customer responsibility
Shift duty is required (morning / afternoon shift, 5 days work per week)
Holder of Driver License is preferred
If you have the desire for an exciting and rewarding career, please send us your resume, quoting the reference number, your present and expected salary.
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.
HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.
HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.