Job ref no.: CT3119362-01#1856

Hotline customer support specialist – Cantonese, English & Mandarin Speaking (Shift Duty)

Teledirect Hong Kong Limited

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus

Teledirect Hong Kong Limited

Serving companies largely in the financial, IT and telecommunication sectors; we specialize in generating high sales growth, improving call centre performance and profit generating customer service. Teledirect has implemented over 4,500 successful programmes interacting with our clients' customers around the world and has a customer acquisition track record of over 3 million. Teledirect has also received due recognition by the industry by winning several regional awards under the best contact centre operations and the best contact centre professionals categories. Our commitment to excellence is underscored by our practice of recruiting the best of the best, customizing products and services for rapid business growth, and setting standards for quality performance and superb results.


Responsibilities

  • To handle incoming customer enquiries
  • To perform quality customer services over the phone
  • Collect feedback & reflect customer needs and expectation to the Company
  • Assistant in ad-hoc assignments


Requirements

  • Customer oriented with strong desire to take care of the customer’s needs.
  • Helpful ; Self-motivated ; Mature ; Independent ; Responsible
  • Good interpersonal; Presentation and communication skills
  • Minimum of 1 year customer services experience, preferably in banking is an advantage
  • Proficient in spoken & written English and Chinese
  • Shift duty is required ( 09:00 - 18:00 from Monday - Sunday & Public Holiday )


Benefits:

  • 5 days work (2 days leave per week) + Public Holiday
  • Offer very competitive remuneration package
  • Attendance Bonus
  • Performance Bonus
  • Annual Leave
  • Medical coverage
  • Life insurance

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More job information
Job ref no. CT3119362-01#1856
Salary
  • N/A
Job Function
Industry
Location
  • Eastern District
Employment Term
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip