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Posted on 2022-08-13
Harbour City Estates Limited

HOTLINE SERVICE SUPERVISOR (5.5-day work) (Salary:$22K+)

Harbour City Estates Limited

 

Job Responsibilities:

  • To supervise a team of hotline service staff in providing professional hotline service to the public and tenants
  • To plan and administer daily manpower arrangement and provide on-the-job training & coaching for service excellence
  • To prepare reports and data analysis summary for service review
  • To perform administrative and ad-hoc duties as assigned
  • Shift duty is required

Requirements:

  • Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus
  • Diploma holder or above, preferably in Property Management / Hospitality / Travel / Business-related disciplines
  • Minimum 5 years of experience in property management or hospitality industry of which at least 1 year in supervisory role
  • Good command of written and spoken English and Chinese (including Putonghua)
  • Proficiency in MS applications (Word, Excel and Chinese Word Processing 

We offer competitive remuneration package that commensurate with experience and qualifications.  Fringe benefits include 14 days of annual leave, employer’s top-up MPF contribution, family medical plan, training sponsorship, employee wellness programs and other benefits.

Interested parties are invited to send full resume stating contact telephone number, date available, present and expected salary to our recruitment email address. 

(Personal data provided will be used strictly in accordance with the Company’s personal data policy which is available upon request.)

More job information
Salary
Benefits
  • Compassionate leave
  • Competitive pay
  • Discretionary bonus
  • Extra paternity leave
  • Family medical plan
  • Medical plan
  • Paid overtime
Job Function
Location
  • Tsimshatsui
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip