Job ref no.: CT3118290-01#0035

HRSD Officer – People Admin ( 6 months contract)

Advance Resources Personnel Consultants


Human Resources

Core Responsibility:
  • Contributes to the implementation of an effective and efficient HR platform to answer HR related queries
  • Supports the promotion of utilizing self-service and other HR tools to the Business when dealing with queries that could be resolved by other means
  • Possesses the proficiency in call handling and customer service, demonstrating professional and deep knowledge of HR policies and procedures to address enquiries from the Business; Addresses as many queries as possible at Tier 1 without further escalation to Tier 2 and Tier 3
  • Serves as the first escalation point at Tier 1 to judge what cases are to be escalated to Tier 2 based on the nature of enquiries and transactions, required approval level and other pre-defined matrices; Helps maintain a collaborative working partnership with Tier 2 and Tier 3 to provide seamless HR services for the Business
  • Leads the identification of service quality improvement initiatives (processes and systems), revision of SLA, standard operating procedures, FAQs and manuals, and maintenance of process tools.
  • Maintains awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM

  • University degree in Human Resources related discipline
  • Good in communication and interpersonal skill?Good in operating Excel, PPT, Word
  • Good knowledge of Human Resources policies and practices is a an addition
  • Fluency in English is mandatory and the ability to speak Cantonese or Mandarin is desirable

Referral : This might not be the job best fit you, but perhaps you have a friend who would be a perfect fit.

REMARK – This position is directly employed by our company. Salary, MPF and Employees' Compensation Insurance will be issued by Advance Resources Personnel Consultants Ltd

Interested parties, please send full resume, expected salary and contact telephone number to “Advance Resources Consulting Group Ltd." by clicking Apply Now.or fax 3011-9424.

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More job information
Job ref no. CT3118290-01#0035
  • N/A
Job Function
Employment Term
  • Contract
  • 0 year - 5 years
Career Level
  • Non-management level
  • Degree