Job ref no.: CT3114386-01#8554

Human Resources, Service Delivery Specialist, Associate

JP Morgan Chase


JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of US$2.0 trillion with operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management and private equity.

As an HR Service Delivery Specialist, you will help to manage the day-to-day HR Operations activities within the team as a subject matter expert to support the Hong Kong employee population across JPMorgan’s Investment Banking, Asset Management, Private Banking, Treasury & Securities Services and Corporate Sector LOBs.
Specific duties include:

  • Provide location oversight for payroll processes and tax operations.
  • Handle tax queries from IRD in partnership with various stakeholders including tax accountant firms where needed.
  • Reviewing letters and documents related to employment.
  • Work closely with the HR Service Delivery team in Mumbai Global Services Centre to ensure that services are provided as required by the HK location.
  • Manage sharepoint/intranet site to ensure that information contained therein is updated.
  • Review, validate and reconcile invoices for payment processing.
  • Plan and coordinate activities, events or projects with stakeholders and vendors.
  • On-going process improvement reviews to ensure efficient and effective services are provided.

  • Excellent written and oral communication skills
  • Excellent planning and organizing skills
  • Detail-oriented
  • Ability to multi-task and quickly respond to changing priorities
  • PC literate (Microsoft Word, Excel, Powerpoint)
  • Basic HR knowledge
  • Understanding of business processes, procedures
  • HK Tax related knowledge will be a plus


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Job ref no. CT3114386-01#8554
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  • Non-management level
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