Job ref no.: CT3127121-01#1068
The Hong Kong Jockey Club

Human Resources Support Manager (HR Shared Services)

The Hong Kong Jockey Club

The Department

The Human Resources Department comprises a corporate service unit on Clubwide HR issues and client-based service teams, each of which provides value-added services to designated business units within the Club. Our focus is on a customer service, business-driven and cost-effective orientation to human resources management.

HR Shared Services (HRSS) is a newly setup team in transforming end to end employee experience. Value added to processes and services through automation, simplification and innovation.

The job holder will have to deliver high quality shared services to all business units and employees. He/She is one of the key members to drive success in HR efficiency and effectiveness. The role is required to support and provide inputs to the following:

  • Standardization and simplification of process flow
  • Review of existing tools on documentation and information management
  • Proposal and implementation of improvement initiatives
  • Supervise the daily HRSS operations

The Job
You will :

  • Supervise the team in ensuring HRSS tasks are carried out to a high standard and completed within service level agreements (SLAs)
  • Provide feedback to HRSS staff and identify and escalate potential serious operational and customer issues
  • Ensure consistent delivery of established SLAs through active, ongoing management
  • Be a role model for HRSS staff and assist manager to develop team members to ensure they reach their maximum potential
  • Support process improvement initiatives in order to deliver efficiencies and benefits to internal customers
  • Document and monitor business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives
  • Track, measure and achieve defined HRSS metrics
  • Assist manager to work with key stakeholders to determine areas for optimization; develop solutions to continuously improve and streamline processes and to develop value adding enhancements

About You
You should :

  • Bachelor degree in Business, HR or related discipline;
  • Minimum 5 years’ relevant experience in HR administration with General Business Services / Shared Services environment
  • Demonstration of supervisory skills by role-modelling, engaging the team and creating a position environment
  • Independent, Proactive & Self-motivated;
  • Good analytical, presentation and problem solving skills;
  • Good team player and ability to work under pressure
  • Good command in written and spoken English and Chinese
  • Candidate with less experience will be considered as Assistant HR Manager

Terms of Employment
The level of appointment will be commensurate with qualifications and experience.

How to apply
Please send your resume, complete with expected salary and job reference to:
Email: click Apply Now at below
Fax: 2576-1987
Mail: Human Resources Department, The Hong Kong Jockey Club,1 Sports Road, Happy Valley, Hong Kong.

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We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request. 

More job information
Job ref no. CT3127121-01#1068
Job Function
  • Shatin
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Middle management level
  • Degree