China Telecom Global Limited

IDC Customer Service Manager

China Telecom Global Limited

Job Highlights

  • Responsible for IDC post-sale service issue
  • Highly competitive salary and benefits
  • Friendly,flexible & passionate working environment

Key Responsibilities:

  • Responsible for liaison and escalation with customer on IDC post-sale service issue especially VIP customer
  • Coordinate with IDC vendor to fulfill the post-sale service requirement of customer such as drill, site audit, etc
  • Responsible for service review meeting with customer, collect feedback, provide recommendations for improvement, proactively communicate with customer and seek for business opportunity
  • Provide tailor-made VIP customer operation procedure and monthly report
  • Ensure executions of service strategy and service measurements are met, manage customer complaints and take lead to continuously improve customer and business partner satisfaction
  • IDC site daily operation, resource assignment and on-site project delivery


  • Degree holder with a minimum of 3 years of experience, major in Computer Science, Telecommunications, Electricity or similar fields
  • Knowledge in data center facility, transmission or IP network will be an advantage
  • Excellent in communication, interpersonal and presentation skills, dedicated and self-motivated
  • Good team player, strong customer oriented service mind and able to work under pressure
  • Good command of both spoken and written English and Chinese, including Cantonese and Mandarin


We offer 5 days work, competitive salary package and attractive career development opportunities to the right candidate.

Interested parties please email your full resume with your current & expected salary to us.

Applicants not invited for interview within 3 months may assume their applications unsuccessful.

If you are interested in other job opportunities, please check with below career website.

Personal data collected would be used for recruitment purpose only.

More job information
  • 30,000 - 45,000 / month
  • 5-day week
  • 13-month pay
  • Additional subsidies
  • Compassionate leave
  • Competitive pay
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Family medical plan
  • Insurance plan
  • Marriage leave
  • Medical plan
  • Staff care centre
  • Year-end bonus
Job Function
  • Chai Wan
Work Model
  • On-site / At the workplace
Employment Term
  • Full-time
  • 3 years - 6 years
Career Level
  • Non-management level
  • Degree
  • Master's degree