Job ref no.: CT3128817-01#2928

Identity & Access Management Analyst, Cybersecurity & Technology Controls

JPMorgan Chase Bank, N.A.

The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management. Controls and Resiliency teams the group proactively and strategically partners with all lines of business and functions to enable them to design. Adopt and integrate appropriate controls: deliver processes and solutions efficiently and consistently and drive automation of controls. The group's number one priority is to enable the business to keep the firm safe, stable and resilient.

The role within our Global Identity & Access Management team is focused on:

  • Control user logical access to organization resources in business applications, according to pro-set of system rules and policies
  • Control user on privilege/emergency access request to ensure these activities are monitored and approved
  • Maintain knowledge and understanding of internal processes, procedures and IT control policies
  • Perform security and change control related tasks in compliance with the Information Technology Control policy, standard operating procedures and reference documentation
  • Appropriately document and highlight any potential risk concerns identified, escalating to management as appropriate
  • Promote continuous improvement to streamline the process of producing quality and timely outputs in fleeting service level expectancy
  • Respond to Service Manager Incidents and ensure tickets are completed within the firm documented SLAs for priority/severity impacts
  • Flexible with regard to working shifts, as well as being available for off hour and weekend support
  • Exercises a high degree of initiative and independent judgment in coordinating and prioritizing work
  • Communicate with global peers across ITRSM focusing on service delivery improvements
  • Develop and maintain good rapport with lines of business. Ensure communication is customer-focused and professorial.
  • Progress personal objectives. As agreed with your manager, within the documented time scales
  • Improve current processes and drive positive change in: controls, data quality and regulatory compliance
  • Manage any adhoc compliance and security related projects as required by management

This role requires a wide variety of strengths and capabilities, including:

  • Thinks creatively to deliver solutions through continuous improvementAbility to identify problems and clearly communicate strategic solutions to clients
  • Working knowledge of Incident Management, technical problem resolution and operations systems.
  • Proficiency in one or more of the following: Microsoft Office, VPN, Virtual Machines. Remote Connectivity products, Security
  • Strong initiative and desire to learn
  • Able to effectively collaborate with team members and clients to achieve common goals
  • Good knowledge of Windows/MAC OS with the ability to carry out root cause analysis

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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