Job ref no.: COM2018-028r
Hamburg Sud Hong Kong Limited

Import Customer Service Specialist, Region Asia Pacific

Hamburg Sud Hong Kong Limited

  • Competitive pay

Import Customer Service Specialist, Region Asia Pacific
Customer Order Management Department – Hong Kong

Report to: Customer Order Management Manager, Area South China

Job Description:

  • Handle inquiries and requests from internal & external customer
  • Deal with One-off free time applications from customers, handle customer calls and inquiries related to free time
  • Handle Import Free storage & detention filing & maintenance in NIPL system (Hong Kong and 3rd party agent ports), ensure smooth invoicing & proceeding in WTC & free time requirements
  • Prepare inbound schedule / tailor-made report for customers / VIP accounts / Tenders and periodical Performance Reports for internal departments
  • Directly update VIP customers about vessel schedule and container status, close monitor vessel delays and omissions at Hong Kong
  • Issue announcement & notice / proceed phone calling for any vessel delay / port omission / schedule changes of all import cargoes
  • Contact consignees to pick up / return overdue import boxes, prepare official letter with outstanding amount and mail to customer for any long idling / overdue import container
  • Generate pre-invoice for overdue free time surcharges by e-mail or mail based upon Weekly Logistics Overdue Container Report
  • Generate vessel’s Import Container Report from DOCSYS, cross check all local charges (DTHC, EMF, Doc….etc) and free time are appropriate in system, clarify with loading port office if necessary.
  • Prepare & distribute the Arrival Notice & Invoice to import customers before vessel arrival, also the Delivery Order for B/L exchange in counter
  • Cross check the ICS report from Operation department in order to ensure container has been discharged properly, send Hot Box application to terminal upon customer’s request
  • Proceed EMAN and Import Statement submission to Hong Kong Customs (C&E) & Government departments for all Import & Transshipment cargoes in Hong Kong
  • Import customer database report maintenance
  • Weekly D&D invoice checking


  • Preferably Diploma or above
  • Good command of Spoken and Writing English, Mandarin, & Cantonese
  • Proficiency in MS Word / Excel applications
  • Minimum 2 years’ shipping / forwarding experience
  • Ability to communicate effectively interdepartmentally, and externally with Customers and others
  • Ability to respond effectively and in a timely manner to departmental needs, focusing on customer service
  • Demonstrate ability to communicate information and develop individuals to improve team knowledge and skill set
  • Highly customer focused and able to demonstrate excellent communication/telephone skills demonstrate an understanding of customer service ‘Best Practice’

We offer a competitive remuneration package to the right candidate.
Please apply with full resume in PDF format with expected salary by email to [our mailbox through CTgoodjobs Apply Now ]

Personal data collected will be used for recruitment related purpose only.

More job information
Job ref no. COM2018-028r (CT3116540-01#0010)
  • N/A
Job Function
Employment Term
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree