Job ref no.: CT3118201-01#5877

Incident Manager - Global Fintech Platform

Pinpoint Asia Limited

Our client, a leading global fintech company, is looking for an Incident Manager to manage their 24/7 services for the global financial users and general public. They have one of the most respectful services in the world. Excellent career prospects and growth potential.


  • Manage the incident management and support management of their applications and infrastructure services.
  • Assess the severity of the outage in a timely manner in regards to the business impact and technical complexity.
  • Communicate and escalate to senior management regarding the status of outages, if necessary.
  • Maintain production support management and divert the production issues to the appropriate technology teams.
  • Maintain application support knowledge-based and change management across the technology platforms.
  • Coordinate the incidents to resolution and remediation.


  • Incident Management experience across a large scale technology platform in application and infrastructure services.
  • Excellent written and verbal communication in English, with the ability to effectively tailor communications of technical issues to different audiences.
  • Incident Management experience with ITIL. Experience in Change Management of application.
  • Knowledge of Networking, Unix / Linux, IT Security, Database, Storage, Exchange / Client Connectivity, and Financial Trading / Market Data applications is highly preferred.
  • Excellent analytical and problem-solving skill. Ability to drive change and improvement for the platform through the production support.
  • Innovative, able to think outside the box, ability to challenge the status quo and collaborate with the team.
  • Experience from a financial trading environment is highly preferred.
  • Strong facilitation skills to deal with different stakeholders and technical teams globally.
  • Excellent troubleshooting skills and be attentive to details.
  • Bachelor Degree from a reputable University.

If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Danny Kwan by clicking Apply Now and put Incident Manager - Global Fintech Platform in the subject header.

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More job information
Job ref no. CT3118201-01#5877
  • 70,000 - 90,000 / month (negotiable)
Job Function
Employment Term
  • Full-time
  • 10 years
Career Level
  • Senior management level
  • Degree