Job ref no.: 29338BR
Wells Fargo Bank, National Association

Information Security Analyst

Wells Fargo Bank, National Association


This role supports the business and local support team in building and migrating users PCs and laptops from Windows 7 to Windows 10. The role deploys migrated Windows 10 devices to the business to ensure a consistent standard, and provides assistance to users on troubleshooting and best practices. The role also assists in resolving users’ issues by providing post migration follow up support where necessary.


  • Provides support for data systems security problems.
  • Processes logon id/user access requests.
  • Maintains and tracks the status of documents.
  • Reviews access requests for proper authorizations and produces reports to assist customers in reviewing accesses.
  • Assists in the review of existing systems security issues and procedures
  • Develops and maintains familiarity with bank procedures and policies
  • May provide support for testing, emergencies, installations, and conversions
  • May assist in audit compliance projects


  • Fluent and conversational English (reading, writing, and speaking)
  • Providing hardware/software/access support or customer service in a fast paced environment, including diagnosing / troubleshooting issues with little guidance
  • Proficiency with Microsoft Office products (Outlook, Word, PowerPoint)
  • Support of access management functions

Desirable Qualifications

  • Support of basic networking functions or multi-system integrations
  • Use of Remedy incident management
  • Use of Scrum or Kanban methodologies in a Dev/Ops environment
  • Knowledge of building access systems
  • Experience supporting building access systems
  • Experience supporting smart cards 

Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

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More job information
Job ref no. 29338BR (CT3116713-01#0008)
  • N/A
Job Function
  • Kwai Hing
Employment Term
  • Permanent
  • Full-time
Career Level
  • Non-management level
  • N/A