Posted on 2021-10-11
Cathay Pacific Airways Ltd

Infrastructure Lead

Cathay Pacific Airways Ltd

Reports to: Infrastructure Manager – Network
Department: Information Technology (IMT)

To work with IT Teams of different domains and manage IT professionals from infrastructure support services providers to perform technical governance, service transition, change management, preventive/proactive maintenance and service request to IT infrastructure and applications

Key Responsibilities:

  • Use appropriate processes and tools to create systems, or services, on a technical infrastructure which supports business demands, that are resilient, secure and highly available
  • Develop and implement continuous improvement initiatives within own area in line with High Performing Team
  • Take responsibility for implementation of technical part of plans, focusing on requirements and planning to meet or exceed internal client expectations
  • Interface with other IT areas, sharing technical knowledge and expertise, and resolving issues as necessary, using specialist information to enable others to deliver
  • Provide expert level support in area of technical specialization, ensuring prompt and accurate resolution of challenges
  • Communicate the proposed design solutions to the stakeholders, and help to guide decisions regarding tradeoffs that may impact the requirement or delivery timescales for infrastructure projects
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish users’ requests from underlying business problems
  • Show initiative and makes time available to ensure general technical competencies and specializations are kept up-to-date in line with industry developments for self and team
  • Perform proactive maintenance such as oversee system performance, provide recommendations on proactive maintenance activities, manage application and infrastructure support service providers and vendors on performance monitoring and tuning, capacity planning and expansion, implementation of patches and hot fixes
  • Work closely with upstream stakeholders such as solution architects and IT strategy teams to ensure the IT infrastructure asset is delivered aligning with the strategic roadmap
  • Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details and distinguish user’s requests from the underlying business problems
  • Available to provide 24/7 support as required


  • Technical degree holder with minimum of 10 years IT experience, at least 5 years of IT Infrastructure experience
  • Proven technical management and specialist experience of working in a complex IT infrastructure environment
  • Professional competency in at least one technical specialization, with broad understanding of other current and emerging technologies
  • Solid experience of developing solutions and making decisions for team with only minimal management guidance and supervision
  • Track record of building and maintaining relationships at a senior level and have an ability to influence at all levels
  • Ability to listen and articulate ideas verbally, and in the written form, to a broad range of audiences; ability to ask probing questions and deliver presentations
  • Well-developed analytical, problem-solving, decision-making and critical thinking skills, leveraging both logic and creativity; strong troubleshooting and root cause analysis skills; ability to identify patterns and generate informed ideas
  • Focus on end user’s or customer’s needs; ability to set expectations and understand end user behaviour
  • Ability and willingness to proactively accept and drive change to accomplish positive collective outcomes
  • Ability to understand strategy and align tactical and strategic work in a well-balanced way to achieve results


ITIL framework and processes

  • Implementation and ongoing improvement of Incident, Change, Problem, Capacity and Availability management process

Networking engineering

  • LAN/WAN/MAN architecture design, data centre network architecture design, network topology (physical and logical) design, structural cabling design.
  • Cisco Catalyst, Nexus and ACI switches, ISR, ASR and SD-WAN routers.
  • Cisco ASA, ISE, FortiGate and Checkpoint firewalls
  • F5, Bluecoat, Riverbed technologies
  • Wireless technologies – Cisco WLC controllers and AP, Meraki wireless AP
  • Network services – DNS, DHCP, FTP, NTP, TACACS, RADIUS, IPSEC
  • Nortel PABX, Cisco UCCE/UCCX, Microsoft Teams, NICE voice recording, IP Telephony, call centre technologies.

Application deadline: 19 October 2021

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

Please note that with effect from 1 December 2021, all employees must be vaccinated in order to access Cathay City and all other Cathay Group Company premises in Hong Kong. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

More job information
Job Function
  • Lantau
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Middle management level
  • Degree
  • 5-day week
  • Dental plan
  • Insurance plan
  • Medical plan