Job ref no.: IT-JS180629

Infrastructure & Operations Analyst

Birgma Holdings (Hong Kong) Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Medical plan
  • Shuttle bus



  • Responsible for assuring business users that desktop support are provided efficiently and timely.
  • Provide on-site or remote access diagnosis and resolution of computer hardware and software problems.
  • Manage and administer the Service Desk toolset to ensure it meets the requirement of service provision and supports alignment.
  • Develop and document strategies for support process improvement, and contribute to the change management process.
  • Manage IT assets in Asia offices.
  • Provide ad-hoc non-office hours support if required.  


  • Define new infrastructure systems commonly with the Group IT following standards.
  • Implement, support, monitor and maintain infrastructure (both hardware and software) and services in data center and all Asia sites. 
  • Design and implement procedures and technologies to deploy system upgrades, maintenance fixes, and vendor-supplied patches.
  • Conduct infrastructure capacity and performance analysis across multiple platforms and suggest improvement.
  • Implement redundant systems, policies and procedures for disaster recovery to ensure effective protection and integrity of hosted applications (DR plan). 
  • Handle infrastructure projects through successful implementation and hand over to operational support. 
  • Support Group IT infrastructure project implementation where applicable.


  • 3 to 5 years of relevant experience in IT infrastructure and operations support to overseas offices. 
  • Experience in the following areas:
    • Technical analysis, implementation, configuration, and upgrading of network infrastructure consisting of LAN/WAN equipment, switches, routers, wireless infrastructure, HP server and storage infrastructure.
    • Microsoft Server technology and infrastructure platforms including Windows server operating systems, messaging (Exchange), database (SQL), SharePoint administration, web proxy, TCP/IP, DHCP, DNS, Active Directory, IM (Skype for business) and Remote Desktop Services.
    • Technical analysis, implementation, configuration, and upgrading of virtualized server infrastructure based on VMware vSphere.
    • Implementation, support proactive system monitoring and management of infrastructure components and application services.
    • System patch deployment, WatchGuard, Symantec, SAN, VMware.
    • ITIL and ITSM methodology and implementation. 
  • Ability to establish and maintain effective relationships with Asia IT team members, Group IT team members, business users, and vendors.
  • Ability to work with corporate standards, propose and discuss technologies and solutions to be decided by headquarters.
  • Ability to manage time and workload according to set deadlines with flexibility to adapt quickly to changing priorities.
  • Proactively review and take measures on the existing infrastructure to seek for potential to optimize the system based on reliability, productivity and cost effectiveness.
  • Remain calm under pressure and when faced with adversity or urgent issues. 
  • Strong communication skills with good command of written and spoken English and Mandarin.

We offer attractive remuneration package including 5-day work, 15 days annual leave, medical & dental insurance (including spouse & children), MPF and other benefits to the right candidate. Interested candidates please send your FULL resume with current and expected salary and availability by clicking Apply Now.

Only short-listed candidates will be notified. All applications will be used for the purpose of recruitment only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. We will retain the applications for a maximum period of six months and may refer them to suitable opening within our Group.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

Required skills
More job information
Job ref no. IT-JS180629 (CT3115413-01#8182)
  • N/A
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 3 years - 5 years
Career Level
  • Non-management level
  • N/A