Job ref no.: CT3130401-01#0002
Birgma Asia Trading Limited

Infrastructure & Operations Analyst

Birgma Asia Trading Limited



  • Responsible for assuring business users that desktop support are provided efficiently and timely.
  • Provide on-site or remote access diagnosis and resolution of computer hardware and software problems.
  • Manage and administer the Service Desk toolset to ensure it meets the requirement of service provision and supports alignment.
  • Develop and document strategies for support process improvement, and contribute to the change management process.
  • Manage IT assets in Asia offices.
  • Provide ad-hoc non-office hours support if required.


  • Define new infrastructure systems commonly with the Group IT following standards.
  • Implement, support, monitor and maintain infrastructure (both hardware and software) and services in data center and all Asia sites.
  • Design and implement procedures and technologies to deploy system upgrades, maintenance fixes, and vendor-supplied patches.
  • Conduct infrastructure capacity and performance analysis across multiple platforms and suggest improvement.
  • Implement redundant systems, policies and procedures for disaster recovery to ensure effective protection and integrity of hosted applications (DR plan).
  • Handle infrastructure projects through to successful implementation and hand over to operational support.
  • Support Group IT infrastructure project implementation where applicable.


  • At least 3 years of relevant experience in IT infrastructure and operations support to overseas offices.
  • Experience in technical analysis, implementation, configuration, and upgrading of network infrastructure consisting of LAN/WAN equipment, switches, routers, wireless infrastructure, HP server and storage infrastructure.
  • Experience in Microsoft Server technology and infrastructure platforms including Windows server operating systems, messaging (Exchange), database (SQL), SharePoint administration, web proxy, TCP/IP, DHCP, DNS, Active Directory, IM (Skype for business) and Remote Desktop Services.
  • Knowledge in system patch deployment, WatchGuard, Symantec, SAN, VMware, vSAN or HCI solution.
  • Knowledge in ITIL and ITSM methodology and implementation.
  • Good in service provision attitude.
  • High attention to detail and strong problem solving skills.
  • Language proficiency in English and Mandarin.

We offer attractive remuneration package including 5-day work, 15 days annual leave, medical & dental insurance, MPF and other benefits to the right candidate. Interested candidates please send your FULL resume with current and expected salary and availability by clicking Apply Now.

Only short-listed candidates will be notified. All applications will be used for the purpose of recruitment only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful.

More job information
Job ref no. CT3130401-01#0002
Job Function
  • Kowloon Bay
Employment Term
  • Permanent
  • Full-time
  • 3 years - 5 years
Career Level
  • Entry level
  • F.5- F.7 or DSE
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Education subsidies
  • Medical plan