Job ref no.: CT3117476-01#0051
FXCM Global Service (HK) Limited

Institutional Operations Associate

FXCM Global Service (HK) Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Extra maternity leave
  • Insurance plan
  • Marriage leave
  • Medical plan
  • K + 1 more

We are seeking career minded and independent individual for an entry level full-time position in our Institutional Operations department. The Associate will be part of a global team providing operational support to an international network of Retail and Institutional clients.

Key Duties and Responsibilities:

(Applies to both Retail and Institutional client segments)

  • Fresh Graduate is welcome if the job holder is potential and eager to develop the career with us as comprehensive on-the-job training is provided.
  • Onboarding and maintaining institutional client accounts.
  • Performing daily operational transactions (deposits/withdrawals/trade reconciliations etc).
  • Customer service and routine correspondence with clients (emails, phone, chat etc).
  • Customize solutions based on unique needs of large volume producing White Labels, Omnibuses, or Prime Broker clients.
  • Liaise with Institutional Sales Associates located within our London, Paris, Berlin, and New York offices on a daily basis.
  • Liaise with other internal departments to fulfill their requests specific to the client segment serviced by Institutional Operations.
  • Compile scheduled and ad-hoc reporting needs such as Volume, Revenue/PnL calculation, etc.
  • Assist, and potentially lead, new firm wide initiatives based on customer demand or regulatory requirement.


  • Degree Holder in any discipline
  • Able to communicate effectively in English and Mandarin, both verbally and in writing required.
  • Strong Excel skills with ability to handle data analysis.
  • Detail-oriented with a high level of organizational skills.
  • Self-starter and able to work with minimal supervision.
  • Good customer service skills.
  • Be able to determine priorities and follow up in a timely fashion.
  • Be able to work collaboratively and constructively in a team environment.
  • Fresh Graduates are also welcomed.

Fringe Benefits:

We are dedicated to fostering a Work Hard Play Hard, Friendly Working Culture being a Participation Organization of Work Life Balance (WLB) for 2017/2018. We are an Equal Opportunity Employer and welcome applications from all walk of life and nationalities with the required skill and experiences.

Leading Remuneration & Supportive Package:

Career Development / In-house and on the job training / Comprehensive Medical Coverage / Life Insurance / Discretionary Bonus / Visa Sponsorship.

Work-Life Balance:

5 day week / Monthly Birthday Staff Party / AL ranging from 10 to 23 working days / Marriage leaves / Full paid Maternity and Paternity leave / Annual Party / Care for Community events.  

If you are ready for the new challenge in your career, please send your full detailed resume with current & expected salary & availability to [via CTgoodjobs Apply Now ] for application.

Please visit our Website: for reference.

Information provided will be treated in strict confidence and only be used for recruitment-related purposes.

More job information
Job ref no. CT3117476-01#0051
  • N/A
Job Function
  • Causeway Bay
Employment Term
  • Permanent
  • Full-time
  • 0 year - 7 years
Career Level
  • Entry level
  • Degree