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Job ref no.: 20002489 (CT3118096-01#0992)
The Hong Kong Jockey Club

Interactive Services Officer (Operations)

The Hong Kong Jockey Club

Company Profile
Benefits
  • Compassionate leave
  • Discretionary bonus
  • Family medical plan
  • Marriage leave
  • Medical plan

The Department 

Our Interactive Services Department is responsible for the management of online interactive betting channels, including the web-based Online Betting Service (eWin) and the Mobile Betting Service (iPhone and Android betting apps), as well as the operations of various digital services like the Racing Touch and the HKJC TV Apps. These fast growing channels need to be closely monitored and enhanced to ensure customer's wagering experience can be delivered satisfactorily

You will

  • participate in daily monitoring and operation of the Club's interactive betting channels

  • develop and use robotic automation tools to stimulate end-users’ process flow and behavior for 24x7 monitoring and operation

  • resolve customer enquiries and problems regarding the Club’s interactive betting channels

  • participate in the post go-live checking of system implementation of Club's interactive betting channels enhancement

  • supervise and recruit part-time support staff

You should have

  • a degree in Business with strong technology knowledge and experience in e-Business OR a degree holder in Information Systems or Engineering with a keen business sense and ability to take the customer’s viewpoint
  • at least 3 years’ relevant working experience; have project management skills and strong interest in e-Business

  • exposure to customer-centred design and development of e-Business web sites and / or portals; have experience with preparing user requirements documentation

  • to be energetic, creative and persistent in achieving results; have excellent written and oral communication skills in both English and Chinese

  • to be able to work on shifts round the clock, including Sundays and public holidays

Candidate with less experience will be considered as Interactive Services Supervisor (Operations)

Terms of Employment
The level of appointment will be commensurate with qualification and experience.
 

Find out more about the remarkable opportunity today. Visit our website at http://www.hkjc.com/ now.

 
We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking Apply Now

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.