Societe Generale is one of the leading financial services groups in Europe. Based on a universal banking model, the Group combines financial strength with a strategy of sustainable growth, putting its resources to work to finance the economy and its clients’ projects.
With our regional headquarters in Hong Kong – a core hub of the worldwide Societe Generale Group – we employ over 9,000 employees in the region. Our expertise here ranges from corporate and investment banking to asset management, securities services, global transaction banking and specialised financial services.
Client Lifecycle Intelligence and Care department is the cross-business Client management division for Global Banking and Investor Solutions.
For this journey to be seamless, our clients need us to take care of them, anytime, anywhere, to offer them a privileged relationship, balancing the best of human and digital communications. We will achieve this through, a simple-track and distinctive client journey, both on clients’ and on employees’ side, with a continuous commitment all along our clients’ lifecycle.
We are entrusted by the organisation with the following roles:
Coordinators of client onboarding and outreach: facilitating client navigation in the organisation
Data stewards: ensuring clients are ready to trade and maintaining data quality
KYC, Tax & Investors protection regulation experts: fulfilling our regulatory obligation to protect Societe Generale and our clients
Partners: assisting our collaborators throughout the organisation in making our relationship with our clients a unique experience
Keepers: establishing the normative framework between Societe Generale and its clients