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Job ref no.: CT3113310-01#0170
Endeavour Search Limited

IT Application Specialist – US fortune 50 company

Endeavour Search Limited

Benefits
  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan

Executive Summary

  • US Fortune 50 technology company with solid presence in Asia
  • The job holder will provide technical expertise and application support to key corporate customers to overall customer satisfaction and experience
  • This role works closely with our teams in sales, customer care, account managers and our internal software developers.
  • He/she will investigate trends, identify issues and work to provide solutions for our customers based on performance data & analytics

Major Responsibilities:

  • Become familiar with company’s IT Applications to be a subject matter expert
  • Provide support to our clients’ day to day by telephone, email, and other means as appropriate to external users to ensure effective and efficient use of those systems.
  • Update the helpdesk system and knowledge base to enable other staff to provide support. Communicate with support staff of changes or updates, before communicating to dealers.
  • Delivery of application training using a variety of methods: one-on-one ad-hoc, group sessions, classes, demos, remote training via application sharing, web-based training modules and documentation.
  • Work closely with internal Marketing and Training departments, Customer Care and Product Managers to ensure every part of the business is coordinated appropriately when there are new product releases, updates, or changes.
  • Work with other functional areas within the broader sales technology support team in the US to ensure dealer training content is relevant
  • Create and maintain user documentation including online and multimedia formats. Ensure materials are on brand and written in an engaging format.
  • Update and maintain latest course information including dates, courses and materials.

Key Requirements:

  • Degree Holder in engineering, computer science or relevant
  • At least 3 years' experience in software application support duties
  • Able to support proactively a home-grown application as well as other commercially available software. Take a support call, own the issue 360 degrees, investigate the issue and finally resolve the issue.
  • Knowledge of and experience in ICT and network communication (ability to understand and fault-find information and communication networks, understand and support TCPIP network both hardwire and wireless basic switch and router configuration, understand/support cloud - based systems, internet connections)
  • Understand IOT (Internet of Things) technology
  • Understand and mitigate Cyber Security risk
  • Excellent verbal and written communication skills and has an aptitude for explaining technical issues to non-technical people.
  • Can-do attitude when assisting individuals with tools or processes that are new or have changed.
  • Flexible attitude – prepared to take calls out of hours and work flexible hours.
  • Self-motivated with a positive attitude during difficult conversations.
  • Perceptive, analytical, logical, can establish priorities and multi-tasking.
  • Proficient in written and spoken English, Cantonese & Mandarin. 

To apply, please send your CV in word document to [via CTgoodjobs Apply Now ] or call 39561825 for a confidential discussion.

More job information
Job ref no. CT3113310-01#0170
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years
Career Level
  • Non-management level
Education
  • Degree