Job ref no.: CTB-04107 (CT3120118-01#1502)
PCCW Solutions Ltd

IT Console Management Support

PCCW Solutions Ltd

The Job 

  • Carry out console management, remote monitoring and support of IT infrastructure including LAN / WAN, Servers / Network & Storage
  • Manage and execute the job process according to the pre-defined work schedule
  • Responsible for Incident Management, Change Management, Problem Management, case escalation and follow-up
  • Adhere to command center security policy
  • Perform shift duty

The Person

  • Higher Diploma or above in Information Technology, Engineering or related disciplines
  • 2 - 3 years’ experience in Command Center
  • Knowledge of Windows / Unix / Network basic operation is preferred
  • Strong initiative to learn with customer service oriented and ownership mind
  • A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
  • Good command of spoken and written English and Chinese 

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at or

For more information on other job opportunities of PCCW Solutions, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
(, a copy of which will be provided immediately upon request.

More job information
Job ref no. CTB-04107 (CT3120118-01#1502)
  • N/A
Job Function
  • Causeway Bay
Employment Term
  • Full-time
  • 2 years - 3 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • Degree