IT Consultant (Application Support)

Responsibilities:

• Respond to the 1st line Application technical problems in a timely manner that occur abruptly and require immediate solutions
• Identify technical issues and provide technical support and solutions to internal and external stakeholders
• Perform analyses on application functionality and suggest improvements
• Maintain and update technical documents and procedures as specified by Application or Software change request, Operation Manuals, Job Sheets and Process Flow
• Assist process automation and coordinate with application development and technology services team to improve service quality
• Recommend workable ideas for improvements in workflow, productivity and service level
• Assist to manage projects for Data Center Operations efficiency improvements and coordinate with other working teams for project activities and operation acceptance testing

Requirements:

• Bachelor Degree in Computer Science, Information Technology, or related disciplines
• Minimum 5 years related work experience, preferably gained in banking or financial industry
• Experience in 1st line Application Support / outsourcing service is required
• Experience in Application support, trouble-shooting and Control-M workload automation
• Experience in Microsoft SQL/Oracle DB
• Knowledge of multiple technical platforms such as UNIX/Linux and PC environments is preferred
• Good command of spoken and written English and Chinese (including Putonghua)
• Good communication, interpersonal, negotiation, organizational, problem solving, analytical skills and project management skills
• IANG Work Visa holder is welcomed to apply

Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years.

All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.