IT Customer Solutions Analyst

Job Highlights

• Business Analysis / Project Implementation
• 1 Yr's experience in IT Solutions area
• Customer oriented & presentable

Job Description

Responsibilities:

• Assist to lead some innovation topics and drive them to products and solutions
• Assist to organize regular updates to the Operations Managers, Key Account Manager and customers for client accounts
• Develop and implement effective customer solutions in accordance to the IT Strategy and in conjunction with the Regional IT Solutions Team
• Provide continuous improvement for business unit Profit & Loss through effective usage of the IT services and solutions
• Provide effective IT support to the business development function - presales to implementation
• Manage knowledge sharing of business updates and products within the IT Team
• Collect operation opinions, actively provide feedback and possible enhancement to the operation by IT solutions
• Responsible for customer information maintenance and keep the customer information updated and accurate in the ITDB system

Requirements:

• Bachelor Degree in Business / Supply Chain Management / Information System / Software Engineering or related disciplines
• Minimum 1 year’s experience in IT Solutions area, preferably in warehouse operations/ logistics/ supply chain/ forwarding industries
• Business Analysis / Project Implementation experience in an advantage
• Ability to respond aggressively to changing trends in IT and business environment
• Keen appreciation of new technologies, constantly upgrading technical knowledge and keep abreast of the latest IT developments
• Customer oriented, presentable with strong people communication skills
• Good command of both written and spoken English and Chinese (Mandarin)