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Job ref no.: CT3124999-01#0014
Burberry Asia Limited

IT Help Desk Analyst (Korean Speaking, CS + Basic IT Knowledge)

Burberry Asia Limited

RESPONSIBILITIES

Delivering World Class IT Service, use a range of systems and tools to:

  • Understand customer needs in phone, email, chat and other interactions
  • Accurately identify and analyse service requests and incidents related to the use of IT services
  • Help customers to resolve incidents and complete requests immediately where possible
  • Ensure requests and incidents are passed to the relevant second and third line teams where applicable
  • Proactively manage backlogs of requests and incidents so that they are progressed to resolution within expected timescales, escalating where necessary
  • Document and share knowledge and best practice with Ask IT colleagues globally
  • Operate in accordance with Burberry’s approved policies, procedures and processes
  • Be available to work flexible shifts 

Qualifications & Experience

  • Excellent verbal and written English language
  • Demonstrable experience in an IT analyst role, ideally within a Contact Centre environment
  • Worked in a variety of team structures and environments
  • The team supports the following technologies and working knowledge of these is beneficial. Training will be provided.
  • RemedyForce
  • PC / Windows
  • Microsoft Office 365
  • Active Directory
  • Mac OS X, IPhones and IPads
  • Outlook, Email, Calendars
  • SAP
  • Printers & Scanners
  • Audio Visual (AV)
  • Citrix
  • VPN 

Skills

  • Excellent verbal and written communication skills
  • Organised and able to multi task
  • Strong problem solving experience
  • Expert in dealing with customers via phone, web and email dialogue and strive to exceed expectations 

 

 

More job information
Job ref no. CT3124999-01#0014
Salary
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 3 years
Career Level
  • Entry level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip