Job ref no.: CTB-06082
PCCW Solutions Ltd

IT Help Desk Coordinator / Customer Service Coordinator (IT)

PCCW Solutions Ltd

  • 5-day week

The Job 

  • Handle inquiries, incidents and problems via phone, email and fax including escalation to corresponding parties
  • Perform Tier-1 trouble shooting and problem analysis on IT services
  • Coordinate with both internal technical support teams and external vendors for scheduled and non-scheduled activities
  • Keep track of incident throughout the incident lifecycle
  • Perform shift duty

The Person

  • Diploma or above in Information Technology or related disciplines
  • Possess basic operation knowledge in Windows and basic PC Skills
  • Knowledge of Unix / Network is preferred
  • A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
  • Good command of spoken and written English and Chinese 

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at

For more information on other job opportunities of PCCW Solutions, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
(, a copy of which will be provided immediately upon request.

More job information
Job ref no. CTB-06082 (CT3115165-01#1099)
  • N/A
Job Function
Employment Term
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree