Job ref no.: CTB-07085
PCCW Solutions Ltd

IT Help Desk Coordinator / Customer Service Coordinator (IT)

PCCW Solutions Ltd

Benefits
  • 5-day week

The Job 

  • Handle inquiries, incidents and problems via phone, email and fax including escalation to corresponding parties
  • Perform Tier-1 trouble shooting and problem analysis on IT services
  • Coordinate with both internal technical support teams and external vendors for scheduled and non-scheduled activities
  • Keep track of incident throughout the incident lifecycle
  • Perform shift duty

The Person

  • Diploma or above in Information Technology or related disciplines
  • Possess basic operation knowledge in Windows and basic PC Skills
  • Knowledge of Unix / Network is preferred
  • A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
  • Good command of spoken and written English and Chinese 

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at hrpccws@pccw.com.

For more information on other job opportunities of PCCW Solutions, please visit our website at
http://www.pccwsolutions.com/public/Career/Career%20Event%20and%20Job%20Vacancies/

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
(http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf), a copy of which will be provided immediately upon request.

www.pccwsolutions.com/
 

More job information
Job ref no. CTB-07085 (CT3115165-01#1835)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree