Job ref no.: CTB-11108
PCCW Solutions Ltd

IT Help Desk Coordinator / Customer Service Coordinator (IT)

PCCW Solutions Ltd

  • 5-day week

The Job:

  • Answer and respond to calls and emails
  • Research required information using available resources
  • Identify and escalate priority issues
  • Route calls to appropriate parties according to available guideline
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs

The Person:

  • DSE / HKCEE, high school diploma or equivalent
  • Knowledge of call center telephony and technology
  • Good command in Cantonese and English, Putonghua is an advantage
  • 5-day work a week
  • Shift duties may be required with compensation leave / shift allowance


We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at or

For more information on other job opportunities of PCCW Solutions, please visit our website at

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
(, a copy of which will be provided immediately upon request.

More job information
Job ref no. CTB-11108 (CT3117724-01#1335)
  • N/A
Job Function
Employment Term
  • Full-time
  • 0 year - 5 years
Career Level
  • Non-management level
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree