Job ref no.: CTB-11119 (CT3123398-01#2063)
PCCW Solutions Ltd

IT Help Desk Coordinator / Customer Service Coordinator (IT)

PCCW Solutions Ltd

The Job:

  • Answer and respond to calls and emails
  • Research required information using available resources
  • Identify and escalate priority issues
  • Route calls to appropriate parties according to available guideline
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs

The Person:

  • DSE / HKCEE, high school diploma or equivalent
  • Knowledge of call center telephony and technology
  • Good command in Cantonese and English, Putonghua is an advantage
  • 5-day work a week
  • Shift duties may be required with compensation leave / shift allowance

 

If you have the desire for a challenging and rewarding career development, upload/ send us your resume in MS Word format, with your present and expected salary to Human Resources Department to https://pccw.taleo.net/careersection/ex/jobsearch.ftl?lang=en or through hrpccws@pccw.com

For more information on other career opportunities and latest news at PCCW Solutions, please visit :

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PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies. A copy of which will be provided immediately upon request.

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More job information
Job ref no. CTB-11119 (CT3123398-01#2063)
Salary
Job Function
Industry
Employment Term
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Non-management level
Education
  • F.5- F.7 or DSE
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree