Job ref no.: CT3128188-01#0170
CL Technical Services Limited

I.T. Helpdesk Agent (Full Time / Part Time)

CL Technical Services Limited

Job Duties

  • Handle inquiries, incidents and problems via phone, email and fax including escalation to corresponding parties
  • Perform Tier-1 trouble shooting and problem analysis on IT services
  • Coordinate with both internal technical support teams and external vendors for scheduled and non-scheduled activities
  • Keep track of incident throughout the incident lifecycle
  • Perform shift duty


  • Diploma or above in Information Technology or related disciplines
  • Possess basic operation knowledge in Windows and basic PC Skills
  • Knowledge of Unix / Network is preferred
  • A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills
  • Good command of spoken and written English and Chinese

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More job information
Job ref no. CT3128188-01#0170
  • 15,000 - 19,000 / month
Job Function
  • Tai Kok Tsui
Employment Term
  • Full-time
  • 0 year
Career Level
  • Entry level
  • Asso. Deg or High Dip
  • Degree
  • 5-day week
  • Medical plan