Job ref no.: CTB-04439 (CT3120118-01#1511)
PCCW Solutions Ltd

IT Helpdesk Supervisor/ Call Center Supervisor

PCCW Solutions Ltd

The Job:

  • Supervises day-to-day helpdesk operations
  • Ensures cross communications between IT teams and users
  • Creates and reviews escalation procedures
  • Ensures service levels are maintained
  • Identifies, researches, and resolves complex technical problems
  • Documents, tracks, and monitors problems to ensure resolution in a timely manner
  • Maintain up-to-date helpdesk knowledge base
  • Responsible for helpdesk reports

The Person:

  • High Diploma is required, Bachelor Degree is an advantage
  • Knowledge of call center telephony and technology
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • At least 4 years of post-qualification IT experience, includes at least 3 years of helpdesk supervision
  • Good command in Cantonese and English, Putonghua is an advantage

We offer rewarding career with attractive remuneration package including 5-day week, retirement scheme, generous annual leave as well as comprehensive training to the right candidates.

If you have the desire for a challenging and rewarding career development, send us your resume in MS Word format, with your present and expected salary to Human Resources Department at hrpccws@pccw.com or https://pccw.taleo.net/careersection/ex/jobsearch.ftl?lang=en

For more information on other job opportunities of PCCW Solutions, please visit our website at
http://www.pccwsolutions.com/public/Career/Career%20Event%20and%20Job%20Vacancies/

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer personal data policies.
(http://www.hkt.com/staticfiles/HKTCorpsite2/Privacy%20policy/(HKT)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf), a copy of which will be provided immediately upon request.

www.pccwsolutions.com/
 

Required skills
More job information
Job ref no. CTB-04439 (CT3120118-01#1511)
Salary
  • N/A
Job Function
Industry
Employment Term
  • Full-time
Experience
    N/A
Career Level
  • Non-management level
Education
  • Asso. Deg or High Dip
  • Degree