Job ref no.: CT3123312-01#5198

IT Helpdesk Support Specialist

TransPerfect Translations Limited

Benefits
  • 5-day week
  • Medical plan

 

Summary:

We are seeking an energetic individual to work full-time in Asia as a Helpdesk Support Specialist. This is an experienced professional position for someone with 3+ years of experience with a chance to be exposed to an enterprise computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

 

Position responsibilities:

  • Providing exceptional IT Services to TransPerfect employees
  • Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
  • Responding to support requests on a daily basis
  • Performing analysis, diagnosis and resolution of desktop hardware and software problems for a variety of end users
  • Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment

 

Essential skills and experience required:

  • Fluent in Cantonese and English
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows 7 Pro, Windows 8.1 Pro, Windows 10 Pro)
  • Knowledge of Mac OS X
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc.
  • Knowledge of Virus and Spyware removal techniques
  • Ability to quickly diagnose and fix problems
  • Ability to open a computer and replace defective components
  • Ability to operate in a dynamic, fast-paced environment
  • Ability to work in a team-oriented, collaborative environment
  • Exceptional written, oral and interpersonal communication skills
  • Exceptional customer service orientation
  • Must be detail oriented

 

Valued but not required skills and experience:

  • Working knowledge of a past Helpdesk/Support Ticketing system
  • Experience with Microsoft Active Directory

 

Interested parties please click Apply Now to apply job.

 

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More job information
Job ref no. CT3123312-01#5198
Salary
Job Function
Industry
Location
  • Wanchai
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 6 years
Career Level
  • Entry level
Education
  • N/A