Job ref no.: CT3118652-01#0006
AsiaInspection Limited

IT Helpdesk Support (Welcome to Fresh Grad)

AsiaInspection Limited

  • 5-day week
  • Dental plan
  • Discretionary bonus
  • Flexible working hours
  • Medical plan
  • Year-end bonus

What You Will Do

The IT department is the beating heart of AI's daily operations. Indeed, without our dedicated IT team, most of our processes would come to a grinding halt. In this day and age, everyone relies heavily on digital communication – but at AI, we use cutting-edge technologies to deliver the best and fastest service to our clients. If you're an IT specialist with a heart, join our team and help us make a safer world.

Your Responsibilities

As a colleague in Helpdesk Support, you will:

  • Attend to technical maintenance, resolving users' issues and computer troubleshooting – repairing or adjusting computers, laptops, keyboards, scanners, and other accessories;
  • Install and maintain the Lotus platform, and assist new users in using it;
  • Proactively monitor all systems/communications within a multi-location infrastructure;
  • Assist other coworkers and clients with specific issues relating to new installations, upgrades, maintenance, and misc. technical issues;
  • Document and enforce the corporate security policy;
  • Remotely troubleshoot connectivity issues;
  • Ensure the integrity and security of all networks and systems;
  • Monitor and maintain anti-virus systems, security updates, hotfixes, service packs, and patches;
  • Assist with semi-annual testing of our Disaster Recovery Plan.

The Skills We’re Looking For

  • Higher Diploma or above in Information Technology / Computer Studies or related disciplines;
  • The ability to work independently;
  • A good level of spoken English, in order to communicate remotely with people from many other countries;
  • Experience with the Lotus platform is a plus;
  • The ability to figure out solutions to technical problems that you may have never encountered before;
  • A working knowledge of scripting languages for server management would be a plus;
  • Welcome to Fresh Graduates.

Interested parties, please send your full resume included expected salary by  clicking Apply Now below.

More job information
Job ref no. CT3118652-01#0006
  • 10,000 - 14,000 / month (negotiable)
Job Function
  • Kwun Tong
Employment Term
  • Full-time
  • 0 year - 3 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree