Job ref no.: ADV/21/087 (CT3130468-01#0020)
ISS Facility Services Limited

IT Helpdesk Support

ISS Facility Services Limited


  • Provide day-to-day support on troubleshooting, maintenance, network infrastructure, mobile applications, web services, end-user, Microsoft 365, and helpdesk support
  • Assist to monitor all network, security, and computer systems to meet the organization's business needs and future development
  • Assist to maintain the organization's LAN / WAN / WiFi environment and server systems
  • Identify, analyze, resolve network problems, performance issues and computer resources allocation
  • Handle installation of hardware and software as well as maintain software / hardware inventory, process renewal, maintenance, and subscription
  • Other ad-hoc duties as assigned if necessary


  • Diploma holder in Computer Science, Information Technology, or related disciplines
  • Minimum 1-2 years’ experience in networking administration/ Microsoft 365, Systems support and LAN / WAN / WiFi management
  • With experience of monitoring datacenter/ Windows domain server/ VMWare perform/ IT security or site management
  • Sound knowledge in TCP/IP, DNS, DHCP, Cloud service and VPN networks
  • Certification in ITIL is preferred but not a must
  • Good command of both spoken & written English & Chinese
  • Excellent interpersonal and communication skills to work with both internal stakeholders & external vendors
  • Proactive, detail-minded, problem solving skills and sensitive to business priorities
  • Immediately available is an advantage

We offer professional development opportunities, attractive remuneration and fringe benefits to the right candidate. Interested parties please send a detailed resume, current / expected salary, contact number and the job reference no “ ADV/21/087" to [via CTgoodjobs Apply Now ].

Information provided by applicants will only be used for recruitment related purposes and will be handled confidentially by authorized personnel. All personal data of unsuccessful candidates will be destroyed after three months from the date of applications.

More job information
Job ref no. ADV/21/087 (CT3130468-01#0020)
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 1 year - 2 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree
Require to Travel
  • No travel
  • Discretionary bonus
  • Medical plan