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Job ref no.: 36938409
HKT Teleservices

IT Manager

HKT Teleservices

Job Description

 

Act as the IT Manager to manage outsourcing client projects from technical solution formulation, project management of IT implementation, to on-going IT service management.

 

 

Responsibilities:

 

•          To be the main point of contact for all technical related service issues of client projects assigned;

•          To manage a team of cross-functional technical professionals to deliver the IT services required (eg. incident management, problem management, change management, and other IT operations, etc.);

•          To ensure IT requirements are identified, developed and supported to the satisfaction of the client projects;

•          To define and maintain service level agreements, and monitor/measure relevant performance metrics of IT services;

•          To develop effective relationships with internal users (e.g. Operations) and external clients, and communicate regularly on IT performance as well as new technologies to improve productivity;

•          To support pre-sales activities (RFP, tendering, presentations) and technical solution & costing formation

           

 

Requirements: 

                       

•          University degree or Higher diploma in Electronic Engineering, Computer Engineering, Computer Science

•          Min. 6 years of relevant working experience of which min. 2 years are managerial

•          Demonstrable leadership skills, project management skills, communication skills and presentation skills

•          Good personality/attitude in terms of assertiveness, result-oriented, and total-ownership

•          Good analytical and problem solving skills in systems and operations related issues

•          Experience in managing IT infrastructure (e.g. Telecommunications, LAN/WAN, VoIP, InfoSec, VM/HCI, Cloud Computing, Windows/Linux, Active Directory, SQL Server, etc.) and call centre systems & applications (e.g. ACD, IVRS, Dialer, CRM, AI Voicebot/Chatbot, etc.)

•          Knowledge in programming will have added advantage

•          Excellent command of spoken English and Cantonese, and written English and Traditional Chinese

•          Good command of spoken Putonghua will have added advantage

 

Interested parties, please send CV to Tels0044@pccw.com or click Apply Now.

More job information
Job ref no. 36938409
Job Function
Industry
Location
  • Lai Chi Kok
  • Mei Foo
Employment Term
  • Full-time
Experience
  • 5 years - 7 years
Career Level
  • Middle management level
Education
  • Degree
Benefits
  • 5-day week
  • Discretionary bonus
  • Housing allowance
  • Marriage leave
  • Medical plan