Job ref no.: CT3128011-01#9361

IT Officer, Helpdesk Support for Schools (40K)

Optimum Solutions (Hong Kong) Limited

  • Provide helpdesk support and professional advice to schools to assist them in organising and conducting IT related activities, such as activity design, procurement of hardware/software/cloud service and training course, etc.
  • Coordinate inter-school activity and pay visits to participating schools if needed
  • Maintain an existing e-portal, and develop and support e-submission channel
  • Process and compile statistics from the e-submission forms
  • Maintain an existing e-portal for receiving and processing applications for funding from schools
  • Coordinate with hardware/software/cloud service suppliers and IT learning course providers to maintain content of the e-portal
  • Product evaluations to support IT related activity
  • Higher Diploma in IT/Computer Science or equivalent
  • Sound experience in helpdesk/support centre and/or consultancy services
  • Working experience in schools IT-related activities project is preferable
  • Knowledge of emerging technologies e.g. artificial intelligence, blockchain, cloud services, big data, Internet of Things, information security, mobile app programming, etc. is preferable
  • Experience in web programming, e.g. HTML5, PHP, etc.
  • Good communication and interpersonal skills with good command in Chinese and English including oral and writing


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More job information
Job ref no. CT3128011-01#9361
Job Function
  • North Point
Employment Term
  • Contract
  • Full-time
  • 4 years
Career Level
  • Non-management level
  • Asso. Deg or High Dip
  • 5-day week
  • Medical plan