Job ref no.: CT3114843-01#6552

IT Operation Manager [Ref.: ITOM]

Lippo Group

  • 5-day week
  • Insurance plan
  • Medical plan


  • Act as the business unit escalation prime channel on IT operational service issues and the focal communication point of IT operational issues
  • Direct and drive the development of IT Service Level Requirement (SLR) and IT Service Catalogue to meet the Service Management objectives
  • Monitor and review the measurement of agreed IT Service Levels on a regular basis; drive the establishment of proactive measurement to improve IT Service Levels
  • Manage overall administration and support of application system(s) and other related process management
  • Lead and provide in-depth problem analysis, troubleshooting, and coordination and deliver resolutions
  • Work and coordinate with vendors and outsourcing partners, to ensure work is delivered on-time, secure and with the right quality aligned to company standards
  • Manage maintenance schedules and service agreements
  • Ensure proper disaster recovery and business continuity plans are in place and tested
  • Lead training activities and develop training plans for new staff
  • Lead post-production support planning and implementation activities
  • Prepare and maintain system documentation / knowledge base
  • Advise on budgetary and resource requirements to scale the operations and support team with business and usage growth


  • Bachelor degree in Information Technology or related disciplines
  • ISO 20000 and ITIL certified or similar qualification is desirable
  • Over 8 years relevant working experience in which at least 5 years in the support leadership role in a multi-cultural and multi-vendor environment in a multi-discipline team in various countries
  • Experience with deploying and supporting large scale infrastructures and applications
  • Proven experience in service operation management, end to end operational service delivery, vendor management, IT facility management, IT process and methodology
  • Ability to monitor and measure operational efficiency, providing KPI reporting for Management
  • Strong leadership, interpersonal and project management skills
  • Excellent command of written and spoken English and Chinese

We offer 5-day work, attractive salary and fringe benefits to the right candidate. For any interested parties, please click Apply Now button to send full resume with present and expected salary package and availability to the Group Human Resources Department.

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More job information
Job ref no. CT3114843-01#6552
  • N/A
Job Function
  • Central
Employment Term
  • Permanent
  • Full-time
  • 8 years - 13 years
Career Level
  • Senior management level
  • Degree