Job ref no.: CT3116128-01#5457

IT Operations Administrator / Engineer

Juwai Limited

  • 5-day week
  • Dental plan
  • Medical plan

To act as the owner of our internal-facing applications and employee-support function. Due to his/her skills, he/she can solve most incidents directly. Core functions include:

  • IT Ticket/IT Call-Centre Handling
  • Document encountered problems and solutions to all problems encountered.
  • New employee on-boarding, off-boarding, and technical support.
  • Desktop, Laptop, Hardware, Software Support
  • Cloud applications support, include: office365, SharePoint, one drive etc
  • Work closely with IT head and FA team for office equipment/software purchasing



  • At least 2 years of experience in a System Administrator or related role. 
  • Office365 product administration experience
  • Sense of service, sense of urgency, strength in communication, teamwork, processes and customer orientation, especially friendly and kind behaviour
  • Ticket system usage (JIRA, zendesk, redmine)
  • Administration of employee computers (Windows, Mac, Linux)
  • Basic knowledge of office networking (TCP/IP, wifi, routers, switches, firewalls, etc.)
  • Hardware management (inventory, setup, integration)
  • Employee on-boarding and off-boarding procedures
  • Communication tool administration (cameras, microphones, projectors,


  • Experience with compliance and standardization (ISO/PCI standards)
  • Telephony system administration (Digium)
  • External communications/vendor relations
  • Office 365 SharePoint Intranet knowledge

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More job information
Job ref no. CT3116128-01#5457
  • N/A
Job Function
  • Wanchai
Employment Term
  • Full-time
  • 2 years - 5 years
Career Level
  • Entry level
  • N/A