Job ref no.: HON0000GI

IT Operations Manager



  • Manage overall IT operations and support of activities related to the data centres, hosting and network environments, cloud, data storage, and infrastructure systems
  • Serve as part of 3rd level escalation for vendor management, administration and process management such as change management, operational reports, service request fulfilment, capacity management, and problem and incident management
  • Lead and provide in-depth problem analysis, troubleshooting, and coordination and deliver resolutions as the 3rd level subject matter technical specialist
  • Serve as subject matter expert on infrastructure technologies within the regional data centres for application owners and provide measurement and reporting information on capacity in conjunction with application owners and outsourced partners
  • Work and coordinate with vendors and outsourcing partners, to ensure work is delivered on-time, secure and with the right quality aligned to Arup Standards
  • Manage maintenance schedules and service agreements
  • Ensure proper disaster recovery and business continuity plans are in place and tested
  • Drive a continuous improvement mind-set across the team
  • Manage operating expenses and support periodic financial reviews
  • Develop the infrastructure roadmap and strategy, and make recommendations on infrastructure investments

Qualifications & Experience required:

  • Degree in Information Technology or related discipline
  • Professional Technology Certification(s) such as MCSE, MCP, CCIE is preferred
  • 10 years of experience with minimum 3 years in managerial level; and
  • Minimum 5 years of experience working with infrastructure enterprise technologies such as datacentre technology, storage and Windows servers, cloud, authentication solutions, and disaster recovery virtualization with a strong understanding of technology architecture in an enterprise environment; and
  • Minimum 4 years of experience with Microsoft products: Azure, Office 365, Mobile Iron, Intune, Windows Server, Microsoft Internet Information Server, Terminal Server, PowerShell, and virtualization
  • Experience working in a multi-cultural and multi-vendor environment in a multi-discipline team in multiple country locations with sound knowledge in building effective working relationships
  • Experience with deploying and supporting large scale infrastructures and applications
  • Knowledge of IT Security and Cloud Operations is an advantage
  • Excellent communications skills in both written and spoken in English and Chinese. Good command of Cantonese, and Putonghua is an advantage

We offer a competitive remuneration package commensurate with qualifications and experience to the right candidate including Global Profit Share scheme, additional fringe benefits of maternity/paternity leave and long-term career development opportunities.

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