Job ref no.: CT3117607-01#0097
Aon Services Hong Kong Limited 怡 安 服 務 香 港 有 限 公 司

IT Service Centre Analyst

Aon Services Hong Kong Limited 怡 安 服 務 香 港 有 限 公 司

  • 5-day week
  • 13-month pay
  • Birthday leave
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Year-end bonus
  • … + 2 more

  • Join a small specialised team supporting Greater China and APAC team
  • Opportunity to provide excellent customer service and make a positive impact

The Opportunity

Join a newly formed team within our Service Centre - APAC which is built around six teams to create a support model that links to all support functions and all business units. The aim is to provide greater knowledge sharing, in swarming teams working in real-time rather than escalation.  Countries supported include: Taiwan, Hong Kong, China at first contact and additional APAC countries as part of Service Centre.


As an IT Service Centre Analyst, you will be responsible for:

  • Log, track, update, resolve and escalate Service Centre Incidents and Requests
  • Access Management
  • Achieving customer satisfaction targets
  • Working as part of a virtual team
  • Participating in swarming collaboration teams to resolve tickets with high levels of first point of contact, learn and share knowledge and cross skilling.
  • Desktop Services work as required
  • Additional Project work as required

About You

You will have previous experience in an IT Service Desk role ideally within corporate Telecommunications, Banking, Insurance or Finance environments. You will be able to demonstrate a passion for excellent customer service, strong probing, problem solving and active listening skills along with the ability to organise and prioritise your work.

You will be part of a virtual team with exposure to a variety of clients across APAC and will therefore need to have excellent communication skills, both written and verbal.

Occasionally you may be required to work slightly adjusted hours to accommodate for projects.


We offer attractive remuneration and fringe benefits. Interested parties please send your full resume with current salary and expected salary by clicking Apply Now to submit your application, or post to Assistant Manager, Talent Acquisition, Aon Hong Kong Limited, 39/F Tower 1, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong, for interview.

All applications will be treated in strict confidence and data collected will be used for recruitment purposes only.  Only selected candidates will be contacted for interview.

More job information
Job ref no. CT3117607-01#0097
  • 15,000 - 25,000 / month
Job Function
  • Causeway Bay
Employment Term
  • Permanent
  • Full-time
  • 1 year - 6 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree