Job ref no.: CT3113310-01#0171
Endeavour Search Limited

IT Service Delivery Manager - Major Banking Clients

Endeavour Search Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Insurance plan
  • Medical plan
  • Transportation allowance
  • Work at home
  • … + 2 more

Executive Summary:

  • European company - employing over 8700 people worldwide with revenue over € 1.5 billion on a yearly basis.
  • Newly created role due to expansion in managed services business
  • Very competitive salary compensation and benefits – Long term career development

Major Responsibilities:

  • Owns the overall service and day-to-day customer care in the provision of those services. Manage the production service providers to improve service performance where the delivered service is not meeting SLA or customer’s required levels.
  • Act as point of contact to interface with multiple stakeholders including our Client, internal service teams, system vendors on regular basis
  • Maintain and monitor the service level requirement and standard performed by the service providers, handle client’s requirement and issues management.
  • Perform high level problem management and to escalate and liaise with other service teams to get appropriate support and resources in dealing with problems/risks
  • Conduct monthly report and service review, trend and root cause analysis, identify and lead continuous improvement plan for the Client

Key Requirement:

  • Bachelor Degree in Information Technology or relevant discipline.
  • Good command of spoken and written English.
  • Minimum 5 years relevant experience in service delivery, IT service desk operation and critical support environment. Strong operational process management expertise in ITIL and or other operation frameworks
  • Good interpersonal and communication skills with clients and colleagues (locally and overseas). A proactive self-starter with the ability to work as a team, independently and under pressure.
  • Customer focused and strives for high quality service & continuous improvement

To apply, please send your CV in word document to [via CTgoodjobs Apply Now ] or call 39561828 for a confidential discussion.

More job information
Job ref no. CT3113310-01#0171
  • N/A
Job Function
Employment Term
  • Permanent
  • Full-time
  • 5 years - 10 years
Career Level
  • Senior management level
  • Degree