European company - employing over 8700 people worldwide with revenue over € 1.5 billion on a yearly basis.
Newly created role due to expansion in managed services business
Very competitive salary compensation and benefits – Long term career development
Owns the overall service and day-to-day customer care in the provision of those services. Manage the production service providers to improve service performance where the delivered service is not meeting SLA or customer’s required levels.
Act as point of contact to interface with multiple stakeholders including our Client, internal service teams, system vendors on regular basis
Maintain and monitor the service level requirement and standard performed by the service providers, handle client’s requirement and issues management.
Perform high level problem management and to escalate and liaise with other service teams to get appropriate support and resources in dealing with problems/risks
Conduct monthly report and service review, trend and root cause analysis, identify and lead continuous improvement plan for the Client
Bachelor Degree in Information Technology or relevant discipline.
Good command of spoken and written English.
Minimum 5 years relevant experience in service delivery, IT service desk operation and critical support environment. Strong operational process management expertise in ITIL and or other operation frameworks
Good interpersonal and communication skills with clients and colleagues (locally and overseas). A proactive self-starter with the ability to work as a team, independently and under pressure.
Customer focused and strives for high quality service & continuous improvement
To apply, please send your CV in word document to [via CTgoodjobs Apply Now ] or call 39561828 for a confidential discussion.
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