IT Service Desk Agent - Job Specification
The Service Desk Agent is the first point of contact for the users who interact with the Apex Group IT Service Desk covering desktop, telephony, networking and Business applications. While providing a high level of customer interaction, IT Agents are responsible to resolve Level 1 IT requests in a timely fashion, and escalate Level 2 & 3 IT requests to the appropriate support and resolver groups. The Service Desk agent must have a good balance of basic technical skills, and customer facing skills. The role will report to the IT Service Manager. The IT Service Desk Agent will be required to work on staggered shift of (+/- 3 hours) from core local business hours when required by the business.
Key Duties and Responsibilities
Experience and skills
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Apex fund Services (HK) Limited provides Fund Administration for hedge funds and private equity funds including evaluating fund documents from an operational perspective, valuation of the fund, calculation of Net Asset Value and share registry services. All books and records are maintained on an integrated platform. Apex Fund Services (HK) Limited, commenced operations on 15th November 2007, is one of the 32 worldwide offices under Apex Group of Companies.
Please feel free to visit our website: http://www.apexfundservices.com.