Job ref no.: CT3115413-01#8991

IT Service Desk Supervisor (up to $30k)

Charterhouse Partnership

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Discretionary bonus
  • Medical plan

Brand new position to oversee the service desk team in Hong Kong and support VIP users.  Join an international company that offers an attractive salary and benefits along with a great internal career path in the IT team.

Responsibilities

  • Lead and supervise a service desk team to ensure service delivery meets agreed SLAs.
  • Manage, update and execute the incident management and escalation policies
  • Work and coordinate with other IT teams to develop appropriate performance improvement solutions for Service Desk.
  • Act as escalation point and also provide VIP user support.

Requirements

  • Degree holder in Information Technology or other similar disciplines
  • Over 5 years of experience working in a service desk team with a team lead  or supervisor role.
  • ITIL certified would be an advantage.  Able to demonstrate a strong understanding of IT service management.
  • Knowledge of ticketing systems, desktops (Windows and Macs) and MS Office.
  • Fluent communication skills in English, Cantonese and Mandarin is essential.

If you are interested in finding out more about this career opportunity, please email your resume to Bobby Lee, via Apply Now Tel: (852) 3151 1300 Web: www.charterhouse.com.hk

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More job information
Job ref no. CT3115413-01#8991
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 5 years - 10 years
Career Level
  • Middle management level
Education
  • Degree