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Job ref no.: CT3114843-01#9025

IT Service Desk Support (Agent) (Day/Night shift)

E.C. Fix Technology Limited

Benefits
  • 5-day week
  • Medical plan

Responsibilities:

  • Provide first level assistance and remote control support for incoming queries and issues related to computer systems, software, and hardware
  • Response to queries over the phone or by email
  • Escalate unsolvable issues to proper tier support team members
  • Accurately log Service Desk tickets on defined tracking system
  • Follow up with users to ensure the problem has been solved
  • Assist Team Leader to run reports to determines recurring issues

Requirements:

  • Ability to handle constantly changing flow of traffic; be able to multitask effectively during busy times; exercise professionalism during stressful situations
  • Excellent oral and written communication skills, good at speaking Cantonese and English
  • Good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve
  • Ability to work with or without supervision
  • Immediate available is preferred
  • Required shift and holiday work
  • Fresh graduate will also be considered  

***** Please provide your expected salary in your CV for reference *****  

Interested party, please send your details resume with current and expected salary to our Human Resources Department by clicking Apply Now. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3114843-01#9025
Salary
  • N/A
Job Function
Industry
Location
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 0 year - 5 years
Career Level
  • Non-management level
Education
  • N/A