Job ref no.: CT3114843-01#9026

IT Service Desk Support (Team Leader)

E.C. Fix Technology Limited

  • 5-day week
  • Medical plan


  • Be in charge of running and managing the Level 1 call center daily
  • Understand all organization(s) services, procedures, guidelines and communicate same to all call agent
  • Role of training their team members and reviewing their performances from time to time
  • On hand to assist in the testing and interview process
  • Conduct regular review of all call center agents performance and organize training sessions for under performers
  • The 1st or 2nd Escalation point
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Regular review meeting with customer(s)
  • Work on Roster basis
  • Able to work independently and perform well under pressure



  • Experience of 2 years or above in Level 1 IT service desk are preferred
  • Tertiary education background
  • Excellent leadership skills and abilities in IT field
  • Managing call centers and handle multiple projects/tasks at the same time
  • ITIL certificate and experience in IT L1 call centre are preferred
  • Good at speaking Cantonese and English
  • Immediate available is preferred


***** Please provide your expected salary in your CV for reference *****  

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More job information
Job ref no. CT3114843-01#9026
  • N/A
Job Function
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
  • 2 years - 7 years
Career Level
  • Non-management level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree