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Job ref no.: CT3114843-01#9026

IT Service Desk Support (Team Leader)

E.C. Fix Technology Limited

Benefits
  • 5-day week
  • Medical plan

Responsibilities:

  • Be in charge of running and managing the Level 1 call center daily
  • Understand all organization(s) services, procedures, guidelines and communicate same to all call agent
  • Role of training their team members and reviewing their performances from time to time
  • On hand to assist in the testing and interview process
  • Conduct regular review of all call center agents performance and organize training sessions for under performers
  • The 1st or 2nd Escalation point
  • Submit regular reports to management and seek new ideas and strategies to improve performance at the center
  • Regular review meeting with customer(s)
  • Work on Roster basis
  • Able to work independently and perform well under pressure

 

Requirements:

  • Experience of 2 years or above in Level 1 IT service desk are preferred
  • Tertiary education background
  • Excellent leadership skills and abilities in IT field
  • Managing call centers and handle multiple projects/tasks at the same time
  • ITIL certificate and experience in IT L1 call centre are preferred
  • Good at speaking Cantonese and English
  • Immediate available is preferred

  

***** Please provide your expected salary in your CV for reference *****  

Interested party, please send your details resume with current and expected salary to our Human Resources Department by clicking Apply Now MS WORD Format ONLY. All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.

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More job information
Job ref no. CT3114843-01#9026
Salary
  • N/A
Job Function
Industry
Location
  • Quarry Bay
Employment Term
  • Permanent
  • Full-time
Experience
  • 2 years - 7 years
Career Level
  • Non-management level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree