IT Service Leader
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Enhance/updating operating procedure
6+ years in IT/deskside/IT Management
Deliver good quality IT services to HK & MO Stores and Office users.
Deliver IT services according to IT Service Processes (ITIL framework) including Application Change management and Problem management process & Incident management process
Lead a team to delivery IT services including Helpdesk, LAN team and support store operations
Work closely in day to day with internal IT teams and business stakeholders
Manage external IT vendors/service providers to ensure that the operations is maintained on high quality and value proposition
Drive regular performance review on service KPIs, and deliver continuous service improvement actions to maintain IT service standard
Assist non-office hours incident escalation where required, and able to work under pressure and tight schedule
Support projects implementation
Degree or Diploma in Computer Science or related disciplines
Minimum of 8 years’ experience in end-user support, including IT service management and vendor management. Experience in Retail environment will be preferred
Knowledge in IT governance & best practices with ITIL Certification
Excellent problem-solving skills, and able to communicate effectively with business stakeholders and different levels of users
Strong written & verbal communication in English and Chinese
Strong in leading team to achieve high quality deliverables within tight timeline
A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills.
Annual Merit Bonus
Staff Purchase Discounts
Staff Recreation Activity
Shuttle Bus Service
We are a listed company and one of the leading cosmetics retailers with business in the Asia Pacific region. To cope with our aggressive growth and expansion plan, we are currently seeking a professional candidate to join our team.
IT Service Leader
Sa Sa Cosmetic Co Ltd
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