IT Service Leader

Job Description:

• Deliver good quality IT services to HK & MO Stores and Office users.

Responsibilities:

• Deliver IT services according to IT Service Processes (ITIL framework) including Application Change management and Problem management process & Incident management process
• Lead a team to delivery IT services including Helpdesk, LAN team and support store operations
• Work closely in day to day with internal IT teams and business stakeholders
• Manage external IT vendors/service providers to ensure that the operations is maintained on high quality and value proposition
• Drive regular performance review on service KPIs, and deliver continuous service improvement actions to maintain IT service standard
• Assist non-office hours incident escalation where required, and able to work under pressure and tight schedule
• Support projects implementation

Requirements:

• Degree or Diploma in Computer Science or related disciplines
• Minimum of 8 years’ experience in end-user support, including IT service management and vendor management. Experience in Retail environment will be preferred
• Knowledge in IT governance & best practices with ITIL Certification
• Excellent problem-solving skills, and able to communicate effectively with business stakeholders and different levels of users
• Strong written & verbal communication in English and Chinese
• Strong in leading team to achieve high quality deliverables within tight timeline
• A good team player with analytical & problem-solving skills, self-motivation and good interpersonal skills.

We offer

• Medical Benefits
• Annual Merit Bonus
• Performance Bonus
• Staff Purchase Discounts
• Staff Recreation Activity
• Shuttle Bus Service
• Education Sponsorship

Interested parties please send a full resume with current and expected salary by clicking Apply Now:

Human Resources Department
Sa Sa Cosmetic Co Ltd
14/F, Block B, MP Industrial Centre
18 Ka Yip Street
Chai Wan
Hong Kong

Please visit our corporate website at http://corp.sasa.com/en/home to know more about us.

(Sa Sa is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment. Personal data collected will be kept confidential and used for recruitment purpose only)