comScoreTag Job - IT Service Supervisor, NeoMas Professional Services Limited
NeoMas Professional Services Limited

A British MNC is now looking for dynamic candidates to join their professional team as the following role.

Interested parties please send your detailed resume with current and expected salary in Microsoft Word format by clicking "Apply Now".  (Please quote reference number in your job application).

IT Service Supervisor

Job Ref.CT3112275-01#3756


  • Provide first line IT Service Desk support to internal staff including user inquiries handling, user practice education, resolve incidents and complete request tickets
  • Monitor, analyze and manage Service Desk performance, report to supervisor and work out resolve strategy on different situation.
  • Maintain support service document
  • Manage procurement and license record and issue regular report
  • Assist to execute and monitor routine operation service
  • Issue regular report for general IS team operation service 
  • Provide documentation, coordination, QA and implementation support to IS project


  • University graduates in any related discipline, computer knowledge is preferred
  • 1-2 Years of relevant working experience in administrative /IT service role is preferred
  • Proficient in MS Office applications is a must
  • A proactive team player with excellent communication in both written and spoken Chinese, English and Putonghua
  • Honest, responsible, detail and logical-minded, independent, multi-tasking
  • Good interpersonal and customer care skills
  • Fresh Graduate will be considered


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