Job ref no.: CT3117255-01#1048

IT Service Supervisor

NeoMas Professional Services

1-2 yrs Experience,16-18K

Responsibilities:
  • Provide first line IT Service Desk support to internal staff including user inquiries handling, user practice education, resolve incidents and complete request tickets
  • Monitor, analyze and manage Service Desk performance, report to supervisor and work out resolve strategy on different situation.
  • Maintain support service document
  • Manage procurement and license record and issue regular report
  • Assist to execute and monitor routine operation service
  • Issue regular report for general IS team operation service
  • Provide documentation, coordination, QA and implementation support to IS project

Requirements:
  • University graduates in any related discipline, computer knowledge is preferred
  • 1-2 Years of relevant working experience in administrative /IT service role is preferred
  • Proficient in MS Office applications is a must
  • A proactive team player with excellent communication in both written and spoken Chinese, English and Putonghua
  • Honest, responsible, detail and logical-minded, independent, multi-tasking
  • Good interpersonal and customer care skills
  • Fresh Graduate will be considered

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3117255-01#1048
Salary
  • N/A
Job Function
Industry
Experience
  • 1 year - 6 years
Career Level
  • Middle management level
Education
  • Degree