Job ref no.: CT3116508-01#1310

IT Services Management Manager - Leading Bank

Pinpoint Asia Limited

Benefits
  • Discretionary bonus
  • Insurance plan
  • Medical plan

My client, a leading bank in HK, is looking for an IT Services Management Manager. The selected candidate would be managing and improving the incident management process of the bank. Great remuneration and benefit. 

Responsibilities:

  • Manage IT production incidents and facilitate the resolution for IT service restoration
  • Manage root cause analysis and ensure preventative actions are tracked properly
  • Review change requests from different teams and ensure implementation details, impact assessment and approvals are present
  • Prepare regular service level reports to business units
  • Review the process regularly and proactively suggest ways for service improvement
  • Manage the IT external vendors on service desk, and incident and change management

Requirements:

  • 8 years of working experience in IT industry, preferably in banks
  • 3 years of experience in incident and change management
  • ITIL v3 Certificate is a MUST
  • Experience in vendor management, including defining and reviewing SLAs
  • Excellent analytical and problem-solving skill. Ability to drive change and improvement for the production environment
  • Excellent troubleshooting skills and be attentive to details.
  • Excellent communication in English and Cantonese, and interpersonal skills. Good team player.
  • Bachelor degree in IT or related disciplines

If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Ruby Chuk by clicking Apply Now and put IT Services Management Manager - Leading Bank in the subject header.

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More job information
Job ref no. CT3116508-01#1310
Salary
  • N/A
Job Function
Industry
Employment Term
  • Permanent
  • Full-time
Experience
  • 8 years
Career Level
  • Middle management level
Education
  • Degree