IT SERVICES SUPERVISOR

Responsibilities:

• Lead and manage group helpdesk team to deliver IT services and handle the day-to-day IT requests raised by users
• Provide good quality support service to users in all IT aspects, including VIP support
• Plan and conduct system and applications training to users
• Provide regular review and recommendations for service improvement plan
• Formulate the operation manuals, policies, and procedures
• Prepare management reports on IT services performance
• Manage computer system including Manage Engine Desktop Central, Log Analyzer, PRTG, Cisco IP Phone system, Azure cloud applications; video conferencing tools including Cisco, Polycom, Lifesize, Zoom and Microsoft Teams
• Handle system incident during non-office hours
• Manage the contractors and vendors to ensure the delivery of services in accordance with contract terms and conditions
• Perform other operation duties as assigned and require to work in non-office hours if needed

Requirements:

• Higher Diploma or above in Computer Science or related disciplines
• Minimum 6 years’ experience in sizable companies
• Sound experience in supporting MS Windows/MAC OS and mobile devices (iOS & Android)
• Must strong in MS O365 and Windows Server/AD support
• Familiar with Cisco networking, IPT, Aruba Wi-Fi, VMWare, Veeam backup operations and MDM/MAM solution
• Experience with ITSM operation and solutions e.g. ServiceNow, ManageEngine…
• Knowledge on programming in VB script, Power Shell is an advantage
• Technical certification in Microsoft, Cisco and ITIL is preferred
• Self-initiative, able to work independently and need to provide support in non-office hour when necessary 

We provide generous compensation and fringe benefits to the right candidate. Please send your resume with salary expected to The Human Resources Manager, Nan Fung Development Limited, 23/F., Nan Fung Tower, 88 Connaught Road C, Central, HK or by e-mail: [via CTgoodjobs Apply Now ] (We are an equal opportunity employer. All applications will be treated in strict confidence and only be used for selection purpose.)

For further information about Personal Information Collection Statement (“PICS") Pertaining to Recruitment, please click the link below www.nanfung.com/en/common/pics/

"Nan Fung Group" and “the Group" mean Nan Fung International Holdings Limited and its subsidiaries.