Job ref no.: CT3116602-01#0035
BPS Global

IT Solution Support Engineer / IT Solution Support Specialist

BPS Global

Benefits
  • Compassionate leave
  • Competitive pay
  • Discretionary bonus
  • Education subsidies
  • Marriage leave
  • Medical plan
  • Year-end bonus
  • … + 1 more

Responsibilities

  • Work with solution supplier support team, get in contact with customer from other overseas countries
  • Provide day-to-day first line and second line end-user support to local and global customers
  • Handle incoming calls and service tickets regarding user enquiries in professional manner
  • Log reported Incidents / Requests and perform troubleshooting, escalation or resolution
  • Participate in automation projects and implementation work
  • Pro-actively monitor and review solution components
  • Liaise with Solution supplier to diagnose and report on problems

Requirements

  • Degree holder in IT/ Computer Sciences or related discipline
  • Minimum 3 years hands-on experience in solution support and troubleshooting of IT solution is required
  • Active, self-discipline, strong problem solving and analytical skills, strong sense of responsibility and service-oriented.
  • Good communication and interpersonal skills. Able to work independently and being a good team player.
  • Proficient communication skills in both English and Cantonese, fluent in Mandarin is desirable
  • Experienced IT-services preferred; Holders of IT service certificates are of advantage (e.g. ITIL, ISO 20000)

We offer competitive remuneration and development opportunities to the right talent.  Interested parties, please click Apply Now to submit your application with comprehensive resume and expected salary.

For more information on BPS, please visit our website at www.bps-group.net

(All information received will be treated in strict confidence & will be used for recruitment purpose only)

More job information
Job ref no. CT3116602-01#0035
Salary
  • N/A
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Full-time
Experience
  • 3 years - 8 years
Career Level
  • Middle management level
Education
  • Degree