Job ref no.: CT3118690-01#7806

IT Support Analyst - Information Technology

Carter's Global Sourcing Limited

  • 5-day week
  • 13-month pay
  • Dental plan
  • Education subsidies
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • … + 1 more


1. Systems Production Support and Root Cause Resolution (80%*)

  • Provide support from intake through resolution and closure for business critical applications specifically
  • Implement and ensure production support process are in place for different business units in Supply Chain
  • Support system managers and lead BAs in system issues; taking direction from system managers and lead BAs is essential to being successful in this role
  • Coordinate with IT Functional resources on issue priorities and status updates
  • Manage the incident queue assigned to Asia Product Support as directed
  • Provide support to troubleshoot, diagnose, and resolve complex application and/or environmental issues
  • Identify enhancements to improve supportability, operability, or performance of applications and interfaces
  • Document support related issues and common tasks performed to create step by step procedures

2. Project Application Design / Development / Testing / Implementation (20%*)

  • Support the PO management and Sourcing/Logistics business through leveraged and innovative use of the supply chain applications and other IT applications
  • Support system managers / BAs in different stage of SDLC (Software Development Life Cycle), such as requirement gathering, testing, training and post implementation supports.
  • Recommend and support the introduction of new or improved technical practices
  • Ensure system complies with group policies and standards
  • Function as team member or team leader of multi-member project teams as required
  • Identify and understand the business problem and the impact of proposed solutions on the organizations operations


  • One to two years of related college-work experience or IT technical experience
  • Excellent computer skills including MS Excel
  • Some experience in the use of SQL
  • Excellent interpersonal skills
  • Excellent communications skills. Fluency in spoken/written English, Chinese and Mandarin
  • Business travel is required occasionally


In Carter's, we ensure to reward you with....

    • Elegant & A-grade office environment
    • Advanced medical coverage including your spouse and children
    • Top-up MPF scheme from the company
    • 5-day work and guaranteed flexible working hours
    • U.S. friendly and open-minded culture
    • Various in-house & outsourcing training for both soft and hard skills
    • Prosperous development opportunities and career prospects 

Interested parties, please send your application and resume, stating Current, Expected Salary & Availability to Apply Now. We offer competitive remuneration package with excellent career prospects to the successful candidate. We regret that only short-listed candidates will be notified. Information collected will be used for recruitment purpose only.


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More job information
Job ref no. CT3118690-01#7806
  • N/A
Job Function
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
  • 1 year - 2 years
Career Level
  • Entry level
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree