Job ref no.: CT3118690-01#7806

IT Support Analyst - Information Technology

Carter's Global Sourcing Limited

Benefits
  • 5-day week
  • 13-month pay
  • Dental plan
  • Education subsidies
  • Flexible working hours
  • Insurance plan
  • Medical plan
  • … + 1 more

Responsibilities:

1. Systems Production Support and Root Cause Resolution (80%*)

  • Provide support from intake through resolution and closure for business critical applications specifically
  • Implement and ensure production support process are in place for different business units in Supply Chain
  • Support system managers and lead BAs in system issues; taking direction from system managers and lead BAs is essential to being successful in this role
  • Coordinate with IT Functional resources on issue priorities and status updates
  • Manage the incident queue assigned to Asia Product Support as directed
  • Provide support to troubleshoot, diagnose, and resolve complex application and/or environmental issues
  • Identify enhancements to improve supportability, operability, or performance of applications and interfaces
  • Document support related issues and common tasks performed to create step by step procedures

2. Project Application Design / Development / Testing / Implementation (20%*)

  • Support the PO management and Sourcing/Logistics business through leveraged and innovative use of the supply chain applications and other IT applications
  • Support system managers / BAs in different stage of SDLC (Software Development Life Cycle), such as requirement gathering, testing, training and post implementation supports.
  • Recommend and support the introduction of new or improved technical practices
  • Ensure system complies with group policies and standards
  • Function as team member or team leader of multi-member project teams as required
  • Identify and understand the business problem and the impact of proposed solutions on the organizations operations

Requirements:

  • One to two years of related college-work experience or IT technical experience
  • Excellent computer skills including MS Excel
  • Some experience in the use of SQL
  • Excellent interpersonal skills
  • Excellent communications skills. Fluency in spoken/written English, Chinese and Mandarin
  • Business travel is required occasionally

 

In Carter's, we ensure to reward you with....

    • Elegant & A-grade office environment
    • Advanced medical coverage including your spouse and children
    • Top-up MPF scheme from the company
    • 5-day work and guaranteed flexible working hours
    • U.S. friendly and open-minded culture
    • Various in-house & outsourcing training for both soft and hard skills
    • Prosperous development opportunities and career prospects 

Interested parties, please send your application and resume, stating Current, Expected Salary & Availability to Apply Now. We offer competitive remuneration package with excellent career prospects to the successful candidate. We regret that only short-listed candidates will be notified. Information collected will be used for recruitment purpose only.

 

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

More job information
Job ref no. CT3118690-01#7806
Salary
  • N/A
Job Function
Industry
Location
  • Kwun Tong
Employment Term
  • Permanent
  • Full-time
Experience
  • 1 year - 2 years
Career Level
  • Entry level
Education
  • Diploma or equivalent
  • Asso. Deg or High Dip
  • Degree