Job ref no.: 180004P2_1530242521

IT Support Analyst

AXA General Insurance Hong Kong Limited

  • 5-day week
  • 13-month pay
  • Flexible working hours
  • Gratuity
  • Insurance plan
  • Medical plan
  • Shuttle bus
  • Special / extra leave
  • … + 2 more

A IT support Administrator helps resolve end users' IT technical problems. The main responsibilities include the following:

  • Logging and processing IT incidents reported by end users
  • Follow standard operating procedures to provide problem determination, problem source identification, and problem resolution on IT incidents
  • Follow standard operating procedures to fulfil user service requests
  • Escalate IT incidents to appropriate teams when necessary
  • Coordinate with end users and support teams on incident resolution
  • Track and follow up on outstanding incidents until closure
  • Coordinate with end users and support teams on service request fulfilment
  • Track and follow up on outstanding service requests until completion
  • Conduct scheduled and routine support activities based on standard operating procedures
  • Provide administration support, such as update on asset inventory, management of stocks of equipment/supplies, and compilation of reports
  • Participate in service review meetings with end users and support teams
  • Learn fundamental operations of commonly used productivity applications, such as Microsoft Office

  • 2+ Year experience in IT support area
  • Good Knowledge of IT systems
  • Friendly presence and helpful attitude; good communication skills with end users and IT teams
  • Ability to work well with people
  • Ability to provide technical support over the phone; good phone skills
  • Self-motivated and goal oriented; ability to remain productive during slow times and business times
  • Previous work experience in an IT Service Desk environment preferred

More job information
Job ref no. 180004P2_1530242521 (CT3114945-01#0161)
Job Function
  • Central
Employment Term
  • Temporary
  • Full-time
  • 0 year
Career Level
  • Entry level
  • Asso. Deg or High Dip